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PAYMENT
1. All driving lessons are payable in FULL on or before the first lesson.
2. All fees are payable by cash, cheque or most major credit/debit cards. Cancelations may be charged for.
3. Unpaid cheques to school or instructor will incur a £30.00 administration fee.
REFUNDS
4. Lesson & Course fees are non-refundable. (Refunds will only be issued in exceptional circumstances i.e if the
instructor is unable to provide the service originally booked by the pupil) Deposits are non-refundable.
5. Lesson / course fees may at the discretion of the school be transferred to another Cole’s instructor.
6. All lessons must be completed within 6 months of booking. (Three months if less than ten hours).
TESTS
7. Tests, although paid for by the candidate are not guaranteed at the end of hours booked.
If the standard of driving REQUIRED BY THE INSTRUCTOR for the practical test has not been reached,
extra hours will need to be booked & paid for before candidate is taken for test (This is at the instructor’s discretion).
8. The school/instructor cannot be held responsible for tests/lessons cancelled either by the DSA or for bad weather.
GENERAL
9. All instructors work under a franchise contract with Coles Driving School. They are responsible to Coles for your tuition,
conduct and the condition of their car. Cole’s act as agents for its franchised instructors and is not responsible for money paid
or booking dates and times.
10. Every endeavour will be made to make available the same instructor and car for driving lessons & driving test,
but the school retains the right to change either if the situation so warrants. In certain circumstances the school/instructor
has the right to terminate lessons or test should they feel it necessary.
COMPLAINTS
11. Complaints must be made in the first instance to the instructor concerned. If you are not able to resolve the matter
with the instructor, you may telephone the office. As a final step complaints can be put in writing to:
Coles Driving School,
2nd Floor,
152 Hamlet Court Road,
Westcliff on Sea,
Essex SS0 7LL.
Complaints in writing will only be considered if they are
received by the school within 21 days of the incident.
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Copyright © 2000 1st COLES. All rights reserved.
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